Contact Us

1. Customer Support & Contact

Our shop remains available to assist customers and provide a clear, smooth and transparent shopping experience on our website.

Customers may contact us for any enquiries related to orders or services offered by our shop.

2. Contact Methods

Customer support can be reached using the following details, in a consistent format across all informational pages on the website:

Email: solveit@cottagethut.com
Phone: +81 (709) 258 62 69
Address: 1-4-4 KUCHITA, ASAKITA-KU, HIROSHIMA-SHI, HIROSHIMA 739-1735, JAPAN
Delivery Area: Australia

For faster and more traceable assistance, we recommend contacting us via email.

3. Business Hours

Customer support is available from Monday to Friday, 8:00 AM to 5:00 PM, excluding applicable public holidays.

During these hours, our team is available to provide information and assistance regarding orders, deliveries and after-sales services.

4. Types of Enquiries Handled

Customer support handles enquiries related to products available on the website, assistance with ongoing or completed orders, information regarding shipping and delivery, return, exchange or refund requests, as well as feedback related to the shopping experience.

5. Response Time & Service Commitment

Our shop is committed to handling each request as promptly as possible, with clarity, care and professionalism.

Each message is reviewed to provide a complete, accurate and appropriate response.

Our goal is to deliver a reliable and transparent service tailored to customer needs.

6. Operational Information

The delivery area is Australia, and priority is given to enquiries related to active orders or ongoing deliveries.

Communication is an essential part of the service experience provided by our shop.

Every enquiry is treated as an opportunity to improve our services and respond more effectively to customer needs.