Terms of Service

1. General Terms of Use

This section sets out the general terms governing the use of our website and regulates the relationship between our shop and users who browse, make purchases or interact with the website.

2. Introduction & Scope of Application

These terms apply to any user accessing our website.

They govern all browsing activities, purchases and use of services provided online.

By using the website, the user acknowledges full acceptance of these terms, which form the contractual basis for all transactions carried out through the website.

3. User Account & Responsibilities

Users may create an account to access personalised services and manage their orders.

Users agree to provide accurate, complete and up-to-date information.

Our shop is committed to maintaining website functionality, protecting data and updating published information. However, we are not responsible for consequences arising from inaccurate or incomplete information provided by users.

4. Products, Availability & Pricing

Product information, including images, descriptions, features and pricing, is presented clearly.

Product availability may vary depending on stock levels and operational requirements.

Our shop reserves the right to modify prices, features and availability at any time, with the conditions displayed on the website at the time of order confirmation remaining applicable.

All prices shown include applicable taxes and administrative costs unless otherwise stated.

5. Orders & Payments

All orders placed on the website are subject to confirmation via email.

Payments must be made using the methods indicated on the website and are processed in accordance with secure electronic transaction standards.

Order processing begins only after full payment confirmation.

6. Processing, Shipping & Delivery

Once your order and payment are confirmed, processing is typically completed within 1–6 business days.

Processing Cut-Off Time:

• Orders placed before 5:00 PM will be processed on the same day.
  
• Orders placed after 5:00 PM will be processed on the next business day.
  
• If an order is placed on a public holiday, processing will begin on the next business day.

More details, please refer to the store’s  Shipping Policy.

7. Order Cancellation

• Customers may request order cancellation within 24 hours of payment confirmation.
• If the request is submitted within this timeframe and before dispatch, the order may be cancelled.
• If the order has already been dispatched or more than 24 hours have passed since payment, cancellation will no longer be available.
• In this case, customers may request a return after receiving the order, in accordance with our return process, and then place a new order if required.

More details, please refer to the store’s  Order Cancellation Policy.

8. Returns & Refunds

Customers may request a return or exchange within 15 days of receiving the order.

• To be eligible for a return, items must be in their original condition, unused and undamaged. Where possible, items should include original packaging and all accessories.
• The return must include the order number and reason for the request, and be sent using the return label provided inside the package. The return shipping label is included with the parcel when delivered to the customer.

To ensure efficient logistics management, our shop does not offer direct product exchanges.

• Each return is reviewed individually to ensure proper inspection of the returned item.
• If customers wish to obtain a different model, variant or configuration, they may place a new order based on availability on our website.

After receiving and verifying the returned product, refunds will be processed within 2–3 business days.

• Refunds will be issued using the original payment method where possible, unless another method is permitted under applicable regulations.
• The actual time for funds to be received depends on the customer’s bank or payment provider.

More details, please refer to the store’s  Return, Exchange, or Refund Policy.

9. Privacy & Data Protection

Our shop follows principles of transparency, security and appropriate data usage in managing services provided through the website.

10. Applicable Law & Dispute Resolution

These terms and the use of the website are governed by applicable laws and regulations in Australia.

In the event of a dispute, relevant authorities may intervene in accordance with applicable laws, without prejudice to the possibility of prior amicable or alternative dispute resolution mechanisms.

11. Contact Information

For any enquiries regarding these terms or the use of the website, please contact our shop using the details below:

Email: solveit@cottagethut.com
Phone: +81 (709) 258 62 69
Address: 1-4-4 KUCHITA, ASAKITA-KU, HIROSHIMA-SHI, HIROSHIMA 739-1735, JAPAN
Business Hours: Monday to Friday, 8:00 AM – 5:00 PM
Delivery Area: Australia

Our shop is committed to ensuring transparency, security and reliability across all transactions, providing a structured and secure shopping experience.