1. Shipping & Delivery Policy
This policy clearly outlines how orders placed through our website are prepared, dispatched and delivered.
All operations are handled in accordance with applicable consumer protection and eCommerce regulations in Australia.
2. Delivery Area
We deliver exclusively within Australia. Orders can only be shipped to addresses located within Australia.
3. Shipping Costs
All products available on our website are delivered with free shipping across Australia, with no minimum purchase required.
4. Order Processing Time
Once your order and payment are confirmed, processing is typically completed within 1–6 business days.
Processing Cut-Off Time:
- Orders placed before 5:00 PM will be processed on the same day.
- Orders placed after 5:00 PM will be processed on the next business day.
- If an order is placed on a public holiday, processing will begin on the next business day.
5. Dispatch & Delivery Time
Orders are shipped using professional logistics providers to ensure reliable service and tracking availability.
After dispatch, the estimated delivery timeframe is 5–7 business days, depending on the destination within Australia.
If any issues arise during transit, customers may contact our customer support team using the details provided below.
6. Applicable Taxes
All prices displayed on our website include applicable taxes and administrative costs. No additional charges are required upon delivery.
7. Order Tracking
Once your order has been dispatched, you will receive an email containing tracking details so you can monitor the delivery status.
8. Responsibility, Changes & Accuracy of Information
We take all reasonable measures to ensure safe, organised and reliable delivery.
If damage or loss occurs during transit, we will work with the courier to investigate and provide appropriate assistance.
Once an order has been dispatched, it cannot be modified.
Any request to change the delivery address must be submitted before dispatch confirmation.
Customers must provide complete and accurate delivery details. Any delays or issues caused by incorrect or incomplete information will be the customer’s responsibility.
9. Customer Support
For any enquiries regarding shipping, delivery, tracking, returns, exchanges, refunds or order processing, please contact our shop using the details below:
Email: solveit@cottagethut.com
Phone: +81 (709) 258 62 69
Address: 1-4-4 KUCHITA, ASAKITA-KU, HIROSHIMA-SHI, HIROSHIMA 739-1735, JAPAN
Business Hours: Monday to Friday, 8:00 AM – 5:00 PM
Delivery Area: Australia
Our shop is committed to providing a clear, reliable delivery service with ongoing customer support throughout the entire shopping experience.
