1. Privacy Policy
Protecting users’ personal information is a key priority for our shop.
This policy explains clearly how personal data is collected, used, stored and protected when using our website, in accordance with applicable data protection regulations in Australia.
2. Scope of Application
This policy applies to all users who access, browse or place orders through our website.
It includes information voluntarily provided by users, such as name, address, contact details and payment-related information, as well as data collected automatically through digital tools used on the website, including cookies.
Use of the website implies acceptance of this Privacy Policy.
3. Information Collection & Cookie Use
Our shop collects only the data necessary for order processing, website functionality and service improvement.
This may include information related to the use of cookies.
The website may use essential cookies required for operation and access to core services, functional cookies to remember user preferences, performance cookies to analyse usage and improve content and structure, and customisation cookies to tailor certain features based on user preferences.
Third-party cookies are used in accordance with applicable conditions and, where required, with prior user consent.
Cookies are used to ensure proper website operation, analyse usage, remember preferences and provide a consistent and tailored browsing experience.
4. Purpose of Data Processing & Sharing
Personal data is used solely for order management, preparation and delivery, communication with customers and after-sales support, improving website functionality and meeting applicable legal requirements.
Personal data is not shared with third parties for purposes unrelated to website services.
Data may only be shared with logistics providers responsible for delivery, payment service providers, relevant authorities where required by law and technical partners involved in website operations, all in accordance with applicable regulations.
5. Data Retention & Cookie Consent
Personal data is retained only for the time necessary to fulfil its intended purpose or as required by applicable regulations.
Our shop applies appropriate technical and organisational measures to prevent unauthorised access, loss or misuse of data.
Consent regarding cookie usage may be modified or withdrawn at any time.
Disabling certain cookies may affect the proper functioning of some website features.
6. User Rights
Users may exercise the following rights within the limits and conditions established by applicable regulations:
Right to access personal data
Right to correct inaccurate or incomplete data
Right to request deletion where permitted
Right to restrict processing in applicable cases
Right to data portability where applicable
Right to object to processing where permitted by law
Right to withdraw consent at any time where processing is based on consent
Requests related to these rights can be submitted using the contact details provided in this policy.
7. Legal Basis & Compliance
Personal data processing is carried out on appropriate legal grounds, including the performance of contractual obligations, compliance with legal requirements, legitimate interests related to website operation and security, and user consent where required.
Our shop ensures transparent handling of data in compliance with applicable regulations.
8. Contact Information
For any enquiries regarding this policy or the handling of personal data, please contact our shop using the details below:
Email: solveit@cottagethut.com
Phone: +81 (709) 258 62 69
Address: 1-4-4 KUCHITA, ASAKITA-KU, HIROSHIMA-SHI, HIROSHIMA 739-1735, JAPAN
Business Hours: Monday to Friday, 8:00 AM – 5:00 PM
Delivery Area: Australia
Our shop takes all reasonable measures to ensure the confidentiality, security and integrity of personal data, providing a clear, reliable and compliant service.
