Order Cancellation Policy

1. Order Cancellation Policy

Our shop aims to provide a clear and reliable shopping experience in line with applicable consumer protection regulations in Australia. This policy outlines the conditions and procedures for cancelling orders placed through our website.

2. Cancellation Conditions

• Customers may request order cancellation within 24 hours of payment confirmation.
• If the request is submitted within this timeframe and before dispatch, the order may be cancelled.
• If the order has already been dispatched or more than 24 hours have passed since payment, cancellation will no longer be available.
• In this case, customers may request a return after receiving the order, in accordance with our return process, and then place a new order if required.

Our shop is committed to handling all cancellation requests with clarity and care.

3. Request Procedure

To cancel an order, customers must submit a request via email within the specified timeframe.

The request must include the following information:
Order number
Full name of the purchaser
Proof of payment or order confirmation

The request should be sent to the official contact details listed in this policy.

Our customer support team will review the request and respond as promptly as possible.

4. Refund Processing

Once the cancellation is approved, the refund will be processed according to the applicable order conditions.

After verification of the approved request, the refund will be processed within 2–3 business days.

The refund will be issued using the original payment method where possible, unless an alternative method is permitted under applicable regulations.

The actual time for funds to be received will depend on the customer’s bank or payment provider.

Once the refund is completed, a notification may be sent to the customer.

5. Customer Support

For any enquiries related to cancellations, refunds or applicable conditions, please contact our shop using the details below:

Email: solveit@cottagethut.com
Phone: +81 (709) 258 62 69
Address: 1-4-4 KUCHITA, ASAKITA-KU, HIROSHIMA-SHI, HIROSHIMA 739-1735, JAPAN
Business Hours: Monday to Friday, 8:00 AM – 5:00 PM
Delivery Area: Australia

We recommend contacting us via email for faster and traceable support.

Our shop is committed to providing a clear, efficient cancellation service, allowing customers to manage their orders in a simple and secure way.